Shipping & Delivery

U.S. Warehouse Delivery

For in-stock items shipped from our U.S. warehouse, the estimated delivery time is approximately 10–15 days after order processing.

Delivery times may vary slightly depending on your location, local carrier scheduling, weather conditions, and other freight-related factors.

Custom Orders

For customized products, production and delivery timelines may vary depending on the model, finish, and order requirements.

Please contact our customer service team before placing your order to confirm the estimated lead time.

Delivery Method

Large equipment is delivered by freight service. Delivery is curbside only, which means the shipment will be delivered as close to your address as the carrier can safely access, typically at the roadside or curbside area.

This service does not include carrying the product indoors, room placement, unpacking, assembly, or packaging removal.

Before Delivery

• Please ensure your delivery address is accessible for large freight vehicles.
• Check that doorways, hallways, elevators, and entry points are suitable for the package size.
• Arrange assistance if needed, as Pilates reformers are large and heavy items.

Delivery Appointment

Once your shipment is ready for final delivery, the carrier may contact you to arrange a delivery window.

Please ensure your contact details are correct at checkout so the delivery process can be completed without unnecessary delays.

Inspection Upon Arrival

Please inspect the outer packaging carefully when your order arrives.

If you notice visible damage, please note it with the carrier at the time of delivery and contact us as soon as possible.

Delivery Changes & Delays

Once an order has been processed or shipped, changes to the delivery address or delivery arrangement may not always be possible.

Delays may occasionally occur due to carrier scheduling, weather conditions, regional disruptions, or other logistics-related factors outside our control.

30-Day Cooling-Off Period

We offer a 30-day cooling-off period for added peace of mind.

If you have any questions about eligibility, return conditions, or the return process, please contact our customer service team before submitting a request.